TECHNICAL SUPPORT PAGE

If you have any questions or problems please refer to our FAQ first. If you do not find an answer to your query, contact our support by email or use online form below

Q: How do I install the software?
A: To install a new product, please download and save the setup archive on your hard drive. Double-click on the downloaded setup archive file (e.g. solarsystem.exe) and you will be guided through the installation process.

Q: How do I un-install the software?
A: To un-install a product, please click on Start in the menu bar, then Programs, then choose the product you would like to un-install, choose the un-install option. This will launch the un-install program that will entirely and automatically remove the product from your computer.

Q: I downloaded and installed one of the screensavers but it won't run or says a "Required .DLL file D3D8.DLL was not found".
A: Just upgrade your DirectX to version 8.0 or later from http://www.microsoft.com/directx

Q: Your screensavers are very slow and jerky.
A: If you have a modern video card with at least 32 Mb of video memory, please be sure to install the latest graphics driver from your video card manufacturer. If you need help getting the new driver, please click here

Q: I've just paid for membership but I have no login/password
A: You will receive the login information at the e-mail address you specified during the registration process shortly. If you do not receive it within 24 hours please contact us.

Q: I am already a member but my login/password is lost or invalid
A: Please send us a message containing the name and e-mail address you used when you singed up as a member and we will re-send your login information to the specified address.

Q: Other payment problem
A: Please contact us.

Q: I love your service but I am forced to cancel my membership. How do I do that?
A: In order to cancel your membership and stop recurring monthly charges, please send us a message with ‘cancel my membership’ text in the subject line to support@screensavers-source.com at least 2 business days before the date of the upcoming charge.

Q: I hear downloading files from the Internet can be dangerous
A: You have absolutely nothing to worry about. All our products are certified adware and virus free! See our policy on this.

Q: What do members get?
A: Members get unlimited access to a large database of high-quality 3D screensavers on a variety of topics. The overall content is already valued at over $400.00. We keep adding new ones every month!
Join now!

Contact Tech Support using online form below: